At Petifuls, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@petifuls.com